Privacy Policy

1. Introduction

TrustNvelope ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we handle your personal information when you use our website and services.

Our registered office is at Level 30-11, The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia.

2. Personal Data We Collect

We may collect the following personal data:

• Identity Data: Name, username, company name
• Contact Data: Email address, phone number, billing address
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: How you use our website and services
• Document Data: The documents you upload (encrypted and we cannot read them)

3. How We Use Your Data

We use your personal data only for:

• Providing and improving our services
• Processing transactions
• Communicating with you about your account
• Complying with legal obligations

Important: We do NOT sell your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• AES-256 encryption for all documents
• TLS 1.3 for data in transit
• Regular security audits
• Access controls and authentication
• Data stored in Malaysian data centers

5. Your Rights Under PDPA

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

• Request access to your personal data
• Correct inaccurate data
• Withdraw consent
• Request deletion

To exercise these rights, email us at privacy@trustnvelope.com

6. Contact Us

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This privacy policy was last updated on March 15, 2024 and is compliant with PDPA (Malaysia).